Interactive Voice Response (IVR) from mFUSION includes powerful AudioText features that enable users to enter and retrieve information using a combination of their voice and touchtone input.

AudioText is a proven, cost-effective way to deliver information to your users without having to rely on teams of live operators. Information can be recorded in advance and updated regularly, making AudioText ideal for news, stock ticker, weather and cinema listings applications.

AudioText is also a powerful marketing tool. It would be possible to use mFUSION to create a phone-based survey, asking your customers to give feedback on your products and services. Without the overheads involved with live operators or distributing and retrieving paper questionnaires, AudioText is robust, easy-to-use and quickly implemented tool for all organisations who want to market their brands and interact with users.

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